Agentic Zero is operated by Dis-Solutions, a consultancy company under EU/Spanish law. Agentic Zero provides AI software and consulting services for regulated operations, referred to in this document as the "Service."
The Service is offered in different formats: SaaS tiers and consultancy.
Standard and Enterprise are confirmed through a direct audit to define scope and timeline before any work begins; they are not considered self-service. Current pricing for all tiers is published on our pricing page.
Essential purchases are processed through external payment system Stripe, connected to our payment processor platform. Agentic Zero does not store or ever have direct access to your card details — Stripe collects and processes payment information directly. By completing a purchase, you also agree to Stripe's terms of service to the extent they apply to the payment itself.
Essential is a monthly recurring subscription, billed in advance each billing cycle. Delivery guarantee: if the build process is unable to produce and certify a working agent for your submitted process, you are entitled to a full refund of your first Essential payment. This guarantee covers delivery failure on the initial build only — it is not a general satisfaction-based or no-questions-asked refund, does not apply once your agent has been successfully built, certified, and activated, and does not extend to any billing cycle after the first. To request a refund under this guarantee, contact us at the address in Section 10 with your order reference. The EU 14-day consumer withdrawal right applies to purchases made by consumers outside their trade or profession; Essential is sold exclusively to businesses acquiring the Service for their professional or business activity, so that right does not apply here — the delivery guarantee above is the applicable remedy instead.
Essential, Standard and Enterprise are all recurring subscriptions billed monthly. To cancel an Essential subscription, contact us at the address in Section 10 with your order reference; cancellation for Standard and Enterprise is set out in the applicable Master Service Agreement / Order Form signed for that engagement. Cancelling stops future billing cycles; it does not refund charges already billed, except as provided by the delivery guarantee above.
The Service performs business-process actions with or without a human intervention on each individual action (decided by the user under system recommendation), within the scope and thresholds defined during onboarding. It does not make decisions outside that defined scope, and every autonomous action is logged and auditable. Certain actions are always routed to a human for approval, always as configured for your process, or your guidelines.
Delivering the Service requires interaction with your own business systems and processing your operational and business data to perform best in class for the agreed process. The specific terms governing how that data is processed, stored, and protected are set out in a separate Data Processing Agreement (DPA), provided as part of onboarding for Standard and Enterprise, and referenced in the Essential contract. All our services contain embedded GRC, Compliance, and Governance with maximum guarantees on DPA. See our Privacy Policy for how we handle accounts and contact information.
We aim to keep the Service available and monitored, with support response times as described in your tier (see pricing). These general Terms do not include a formal uptime SLA or service credits. Standard and Enterprise clients who require a specific uptime commitment can have one set out in their dedicated Order Form / Master Service Agreement, agreed during onboarding. Our consultancy services are fully capable of helping your company with the transition needed to use any of our products — sometimes you are not yet at the right stage to acquire a service, which is always detected during the initial audit process; this type of service is not included in tier pricing and needs to be negotiated separately.
To the maximum extent permitted by law, Agentic Zero's total liability arising out of or relating to the Service is limited to the amount you paid for the Service. Agentic Zero is not liable for indirect, incidental, or consequential damages — including lost profits, lost revenue, or lost data — arising from misuse of the Service. Nothing in these Terms limits any liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or willful misconduct.
These Terms are governed by EU/Spanish law. Any dispute arising from these Terms that cannot be resolved amicably will be submitted to the courts of Granada, Spain, without prejudice to any mandatory consumer-protection jurisdiction that would apply if a specific engagement were ever entered into with a non-business consumer.
We may update these terms as the Service evolves. Material changes will be reflected in the version and date at the top of this page. Continued use of the Service after a change constitutes acceptance of the updated terms.
Questions about these terms: alberto@agentic-zero.com.